Payments & Refund Policy

1. Plans and what you get

• Free: A no-cost tier that includes a monthly allowance of H-Credits and access to core features, subject to fair-use limits.
• Standard & Pro plans: Paid plans that provide a larger monthly H-Credit allowance, higher limits, and additional features as described on our pricing page.
• Credit packs: Optional one-time purchases that add extra H-Credits to your balance.
• Voice allowance: Every plan, including Free, includes a monthly allowance for the voice features (Talk, Speak and Listen). Voice does not use H-Credits. The allowance is larger on paid plans and resets at the start of each month.

Features, credit amounts, voice allowances and prices are shown at the point of purchase and may change over time. The price displayed when you purchase applies to that purchase.

2. Credits, allowances and trials

• H-Credits are a usage balance inside Hemistich. They have no cash value, cannot be transferred or withdrawn, and can only be spent on Hemistich features.
• Your monthly plan allowance refreshes each month and does not roll over.
• The Free tier acts as an ongoing trial, so you can evaluate Hemistich before paying anything. Some premium tools also offer a single free trial on the Free plan.
• Free usage is provided "as is" with no guarantee of availability.
• If a generation fails after credits were taken, those credits are returned to your balance automatically.

3. Billing

• Payments are processed securely by our payment provider, Flutterwave. You pay on Flutterwave's checkout page by card, bank transfer or USSD, depending on what is offered for your country. We do not receive or store your full card details.
• If you pay by bank transfer or USSD, the account name shown will be Creativity Verse Ltd.
• Plans do not renew automatically. Each plan purchase is a single payment that covers the period stated at checkout. We do not save your card or charge you again on your own. The date your plan ends is shown on the Billing page, and you can renew from there whenever you choose to. We may send a reminder before it ends, but we cannot always reach you, so please note the date.
• Prices are shown in the currency displayed at checkout, which is based on your country. Credit packs and plans are priced from a Naira base and converted, so the amount shown can differ between countries.
• What you receive is set by the plan or pack you choose, not by the amount converted into another currency.
• Prices may be inclusive or exclusive of applicable taxes as indicated at checkout.

4. Refund eligibility

Because Hemistich delivers digital benefits (H-Credits, voice allowance and features) immediately, the following applies:

• Technical failure: If you were charged but did not receive the credits or plan you paid for, and we cannot resolve it by crediting your account, you are entitled to a full refund of that charge.
• Duplicate or accidental charge: Verified duplicate or clearly accidental charges are refundable.
• Unused plan: If you request a refund within 7 days of a plan payment and you have not meaningfully used that period's credits, we may, at our discretion, issue a full or pro-rated refund.
• Consumed credits: H-Credits that have already been used, and credit packs that have been partially or fully used, are non-refundable.
• Voice allowance: Voice time that has been used is non-refundable, and unused voice allowance has no cash value.
• Approved refunds are returned to the original payment method through Flutterwave and may take several business days to appear.

These rights are in addition to any non-waivable rights you may have under applicable consumer-protection law.

5. Ending a plan

Because plans do not renew automatically, there is nothing to cancel: if you do nothing, your plan simply ends when the paid period ends. You keep your plan's features until then, and afterwards your account returns to the Free tier. Ending a plan does not refund the current period unless you qualify under section 4. Your account, saved results and vault files are not deleted when a plan ends, although Free-tier limits then apply. To remove your account altogether, see our Data Deletion page.

6. If a payment looks wrong

After you pay, the app confirms the result with the payment provider, and this can take a short while. If your payment was taken but your plan or credits have not appeared, or you see a pending payment that you did not complete, contact us with the transaction reference and we will fix it or refund it.

7. Changes to pricing

We may change prices, plans, credit amounts or voice allowances. Changes do not affect a period you have already paid for; they apply from your next purchase. Material changes will be communicated in advance where required.

8. How to request a refund

Email support@hemistich.com from the email address on your Hemistich account (or tell us which account it is), and include the transaction reference and a short description of what went wrong. If your account is linked to WhatsApp, you can also include that number. We aim to respond within a few business days.